For families
We know this journey can feel overwhelming
Navigating disability services for someone you love is a lot. We're here to make it simpler — with honest information, a patient team, and support that genuinely fits your family.
You don't have to figure this out alone
Whether you're new to the NDIS, switching providers, or just trying to understand what support is available — we're here to help you find your way. Our team works with families every day and we know the questions you're likely asking.
How it works
Getting started with Genesis is straightforward. Here's what to expect.
Get in touch
Call or email us to have an initial conversation. There's no commitment — just a chance to ask questions and tell us a little about your situation.
We meet with you
We'll arrange a time to meet with you and your family member — at home or somewhere comfortable — to understand their goals, preferences, and daily routine.
We build a support plan
Together we'll design a support plan that fits your NDIS funding, your schedule, and what matters most to your family member.
Support begins
We match your family member with a support worker who's a genuine fit, and support begins at a pace that works for everyone.
What families tell us matters most
Consistency
The same support worker, showing up reliably. We work hard to minimise changes and keep routines stable.
Communication
Being kept in the loop — not left wondering. We communicate proactively and respond quickly.
Genuine care
Support workers who actually care about the person they're supporting — not just completing tasks.
Common questions
Frequently asked questions
Ready to have a conversation?
Our team is happy to answer any questions — about the NDIS, our services, or just whether we might be the right fit for your family.